Bett99 Privacy Policy

1 What Information We Collect

Bett99 collects various types of information from users that are essential for delivering our services. This information is gathered in two ways — data you provide directly, and data collected automatically.

Information provided directly:

• At registration: full name, mobile number, date of birth, and password.
• KYC Verification Requirements: National ID number, photo, and proof of address.
• At payment: Mobile Banking, Nagad, or Rocket account number.
• During support: details of messages and complaints you send.

Automatically collected information:

• IP address and device type.
• Browser type and operating system.
• Session duration and page visit history.
• Logs of gaming activity and transaction history.

2 Purpose of Data Use

Bett99 uses collected data only for specific, legitimate purposes. We never use your information beyond what is required. The primary purposes are:

• Service Delivery: Managing accounts, processing deposits and withdrawals, and ensuring uninterrupted gaming services.
• Identity Verification: Conducting the KYC process to verify the age and identity of registered users.
• Security Assurance: Prevention of fraud, money laundering, and unauthorized access.
• Legal Obligations: Compliance with applicable laws and the regulations of licensing authorities.
• Service Improvement: Analyzing platform performance and improving the user experience.
• Customer Service: Processing support requests and resolving issues.
• Promotions: Sending relevant offers and bonus information where you have given your consent.

3 Data Sharing Policy

Bett99 treats user privacy as a top priority. However, there are specific circumstances where sharing information may be required. These are clearly outlined below:

• Payment Processors: Relevant transaction details are shared with payment partners such as Mobile Banking, Nagad, and Rocket to process deposits and withdrawals.
• Legal Obligations: Information may be disclosed in response to court orders, government investigations, or requests from licensing authorities.
• Technology Partners: Technology service providers necessary for platform operations are granted limited access to data and are bound by strict confidentiality agreements.
• AML Monitoring: Under anti-money laundering regulations, reporting suspicious transactions to the relevant authorities is a legal requirement.

Outside of the reasons stated above, bett99 does not share your data with any third parties. All our third-party partners are required to comply with international data protection standards.

4 Cookies & Tracking Technologies

The bett99 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help enhance your experience on the platform.

Cookies Used by bett99:

• Essential Cookies: To maintain login sessions and ensure site security. Disabling these cookies will prevent the site from functioning properly.
• Performance Cookies: Helps analyze which sections of the site are used most. This is entirely anonymous data.
• Preference Cookies: To remember your language and display settings so you don't have to reconfigure them each time.

5 Data Protection Methods

Bett99 uses industry-leading security technology to protect your data. Our multi-layered security architecture ensures that even if one layer is compromised, your overall protection remains intact.

• TLS/SSL Encryption: 256-bit TLS encryption is used for all data transfers.
• Database Encryption: Stored data is also kept encrypted, so even if someone gains access to the server, the data cannot be read.
• Firewall & DDoS Protection: Advanced firewalls are active to prevent unauthorized access and attacks on our servers.
• Real-Time Monitoring: 24/7 system monitoring runs automatically to detect any suspicious activity.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Staff Training: All bett99 staff receive regular training on data protection.

6 Your Rights

As a bett99 user, you have several important rights over your own data. We respect these rights and are here to help you exercise them.

7 Data Retention Period

Bett99 does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account Information: For the duration the account is active and for a minimum of 5 years after closure (as required by law).
• Transaction History: A minimum retention period of 7 years is mandatory under financial regulations.
• KYC Documents: Retained securely for up to 5 years after account closure.
• Cookie Information: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Support Conversations: Retained for up to 2 years after a case is resolved.

Once the retention period expires, data is securely deleted or anonymized. If you request deletion, it will be carried out as quickly as possible, provided there are no legal obligations requiring us to retain it.

8 Privacy of Minors

Bett99 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect data from minors. If we are informed that a minor has registered using false information, the account will be suspended immediately and all associated data deleted.

If a parent or guardian believes their child has registered on bett99, please contact support immediately. We will handle the matter with the utmost urgency.

9 Privacy Policy Updates

Bett99 reserves the right to update this Privacy Policy as needed. Changes may arise due to business developments, new legislation, or technological updates. For any significant changes:

• The "Last Updated" date at the top of the website will be revised accordingly.
• Registered users will be notified via in-app notification.
• For major changes, a direct message may be sent to your registered mobile number.

Continued use of bett99 after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly.

10 Contact Us

For any questions, requests, or complaints regarding the Privacy Policy, please reach out to our dedicated support team. bett99 handles all privacy-related matters with the utmost seriousness.

• Email: [email protected]
• Live Chat: Available within the platform 24/7.
• Response Time: Queries are typically answered within 24 hours.